IndyHumane’s Main Campus on Michigan Road is accepting resumes for the following positions:

Adoption Counselor / Customer Service Representative (Full-time)

Now seeking people-lovers for a position as an Adoption Counselor at IndyHumane!

As an Adoption Counselor and a member of the customer experience team, you will:

  • Match perspective pet owners with adoptable pets based on the policies, procedures, beliefs, and mission of the organization
  • Smile!
  • Answer questions regarding pet care, surrendering a pet, lost & found pets, sick & injured animals, etc.
  • Educate patrons about retail items, behavior training, declawing, and much more
  • Promote positive outcomes, forever homes, and happy tails!

Responsibilities:

  • Consult with potential adopters, answer questions, provide education
  • Patiently resolve conflict, maintaining a positive attitude at all times
  • Maintain a high-level of accuracy and record keeping, including money handling
  • Respond to phone calls, emails, and other inquiries
  • Interact professionally with patrons, donors, volunteers, and other staff

Requirements:

  • Must be 18 years old with a high school diploma or equivalent (some post-high school education is preferred)
  • Customer service experience required, must love people!
  • Computer & money-handling skills
  • Interest & heart for Animal Welfare
  • Conflict resolution skills, calm under pressure, and positive attitude a must
  • Bi-lingual/Spanish language skills a preferred

Pay:

Position pays $11/hour and includes pet wellness benefits and other discounts!

Schedule:

Must have weekend availability, Friday-Sunday are peak adoption times.

Other details:

A background check and drug test will be required of selected candidate.

To apply:

Email your resume to kmcguire@indyhumane.org.


Special Events Intern

The intern will be supporting the Special Events Manager in preparation for IndyHumane’s fundraising and community-focused events.

Successful candidate will demonstrate:

  • Accuracy and attention to detail
  • Flexibility and effective task management
  • Project management skills
  • Ability to effectively communicate with people
  • Ability to prioritize and work effectively as a member of the team
  • Excellent written, oral, and analytical skills
  • Proficient in Microsoft computer applications (Word, Excel, Publisher, Outlook etc.)
  • Willingness to learn additional applications as needed (Salesforce, TeamRaiser, etc.)
  • Sensitivity to confidential information
  • Commitment to the mission of the Humane Society of Indianapolis
  • High energy level and takes initiative in a fast-paced environment

Duties include:

  • Assist with event coordination to ensure goals and timelines are met. (Some lifting will be required.)
  • Communicate clearly with staff, donors, sponsors, vendors, volunteers, and event guests.
  • Manage database information and ensure its accuracy.
  • Write event promotional pieces, sponsor/vendor and volunteer communications, website updates, and newsletter articles.
  • Develop a working knowledge of HSI’s operation, mission, and strategic plan and represent the organization to the community.
  • Provide support as needed for gift entry, research, and gift acknowledgment activities.
  • Perform other duties and special projects, as assigned.

Other details:
Internship is approximately 15-20 hours per week. The hours are flexible, and will include occasional evening or weekend meetings. The position is unpaid.

To apply:
Please submit cover letter, resume and references to sstolen@indyhumane.org with the subject line: Special Events Internship.


Retail Management Intern

The intern will be supporting the Director of Customer Experience with retail sales in the adoption lobby, customer service and general patron experience.

Successful candidate will demonstrate:

  • Accuracy and attention to detail
  • Flexibility and effective task management
  • Ability to effectively communicate with people
  • Ability to prioritize and work effectively as a member of the team
  • Excellent written, oral, and analytical skills
  • Proficient in Microsoft computer applications (Word, Excel, Publisher, Outlook etc.)
  • Willingness to learn additional applications as needed (PetPoint, Square etc.)
  • Sensitivity to confidential information
  • Commitment to the mission of the Humane Society of Indianapolis
  • High energy level and takes initiative in a fast-paced environment

Duties include:

  • Assist with inventory to ensure goals and timelines are met. (Some lifting will be required.)
  • Assist with sales and service during business hours
  • Communicate clearly with staff, donors, vendors, volunteers, and shelter patrons.
  • Manage daily sales and KPI.
  • Develop a working knowledge of HSI’s operation, mission, and strategic plan and represent the organization to the community.
  • Assist in the management of team focus on sales and sales goals.
  • Create special sales days and other initiatives within department to drive sales from idea to implementation.
  • Perform other duties and special projects, as assigned.

Other details:
Internship is approximately 15-20 hours per week. The hours are flexible with a focus on Saturday and Sunday. The position is unpaid.

To apply:
Please submit cover letter and resume to kmcguire@indyhumane.org with the subject line: Retail Management Internship.


IndyHumane’s Animal Welfare Center on the West Side is accepting resumes for the following positions:

Community Cat Program Manager (Full-time)

Job summary:

Responsible for managing IndyHumane’s Community Cat Program by assisting community cat caretakers in trapping cats, setting appointments for surgery, and releasing them back out into the community. The Community Cat coordinator will also be responsible for helping caretakers with issues of the cats and some colony management. Will act as the liaison with IACS/FACE and their community cat program.

Essential job functions:

  • Will assist and educate members of the community about Trap-Neuter-Return by providing resources to assist in trapping community cats and helping ensure that caretakers are supported for ongoing colony management.
    • Responsible for trap bank management
  • Will work with members of the community to make appointments for surgery.
  • Will submit and maintain records in CATS city-wide community cat database and coordinate efforts with IACS and FACE.
  • Will manage the Barn Cat Program and will locate and place feral cats in the shelter system into working homes.
  • Will transport friendly and community cats from IACS once a week to get spayed/neutered.
  • Will provide pre- and post-op care for community cats in the clinic.
  • Will coordinate surgery scheduling and other needs with outside TNR groups.
  • Will assist in other daily AWC tasks as needed.

Minimum requirements:

  • High School degree with some higher institution education preferred
  • Minimum of 2 years professional work experience
  • Must have excellent interpersonal communication skills and be able to work well in a team
  • Must be a self-starter and willing to be flexible
  • Must be able to read dog and cat body language
  • 40 hours per week availability
  • Ability to work evenings and weekends if needed
  • Proficiency in MS Office: Word, Excel, PowerPoint.
  • Current Indiana driver’s license
  • Excellent organizational skills
  • Must be able to exert up to 20 lbs. force occasionally, and/or up to 10 lbs. frequently.

Preferred:

  • Bilingual English/Spanish

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply:

Email your resume to sking@indyhumane.org.