IndyHumane’s Main Campus on Michigan Road is accepting resumes for the following positions:

Medical Manager (Full-time)

If you don’t mind taking in a stray puppy with an evaluation dog waiting to be examined, eating with one hand and entering labs into the computer with the other, puppy breath, kitten snuggles, and hectic incoming surprise transfers, this job could be for you! The person hired will need to be able to perform, as needed, as a vet tech, but will be focused on higher level responsibilities such as preparing monthly schedules, assisting with inventory oversight, assigning daily/weekly/monthly duties, overseeing medical rounds, and implementation of new hire and ongoing training plans.

Job summary

Daily operational functions including but not limited to management of intake/technician team and animal inventory.

Responsible for the oversight of all veterinary technicians and assistants working in intake, surgery, Michigan Road vaccine clinic and foster departments.  Provide support to the team in the form of coverage, communication, training, problem-solving, conflict resolution, etc.  Create and maintain schedules, plan PTO coverage, and process payroll biweekly.  Investigate, resolve, and document disciplinary issues as appropriate.  Collect resumes, interview, and hire new medical team employees.  Provide training support to Team Leads for new hires and externs.  Create and maintain a positive workplace culture and foster an open line of communication among staff and leadership team.

Additionally, responsible for population/kennel management which includes maintaining the appropriate balance of highly adoptable and more special needs animals, ensuring animals are moving efficiently through the system.  Works to support the intake planned by Director of Customer Experience and Director of Shelter Behavior on planning transfers to maintain the balance of animals.

Summary of essential job functions

  • Management of Veterinary Technicians & Assistants in the shelter
  • Responsible for creating and managing Intake Team schedules
  • Oversight of Animal Population, Length of Stay, and Case Management
  • Assists in Rescue Coordination & Transfers in from partner shelters
  • Medical Team support, discipline and conflict resolution
  • Collaborate on Review Hold discussions and major medical case resolution
  • Medical Department inventory support
  • Works collaboratively with all departments regarding disease control, animal enrichment, and special placement of animals
  • Management of bite cases and specimen submission to the IN Dept of Health
  • Oversees Return-to-Owner program, picking up returns of HSI animals at other shelters, etc.
  • Representing the Medical Department when handling conflicts or questions from patrons at the Incoming Animals door
  • Any other duties, projects, or coverage as assigned

Minimum requirements

  • Must possess a college degree or licensure as a veterinary technician, preferred
  • Minimum 2 years of customer service experience
  • Minimum of 2 years of shelter experience
  • Minimum of 2 years of management experience preferred
  • Must be at least 18 years of age
  • Possess good oral and written communication skills and organizational skills
  • Must have the ability to create a positive, professional work environment for shelter visitors & staff
  • Must have a valid Indiana Driver’s License

Abilities required

  • Must be able to lift 50lbs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply

Please send resume and cover letter to Dr. Liz Rose at lrose@indyhumane.org.


Feline Animal Care Technician (ACT) (Full-time)

Job summary

Responsible for day-to-day care and treatment of cats that are surrendered to the shelter; will perform duties pertaining to kennel maintenance, custodial responsibilities, maintaining a disease-free environment, and feline enrichment and behavioral tasks. Interacts with the public, fellow staff, community service, and volunteers professionally and with exceptional customer service. Is expected to work safely and consistently with Humane Society of Indianapolis’ policies, procedures, beliefs and mission statement.

Summary of essential job functions

  • Cat care in both cages and free-roaming spaces.
  • Daily maintenance and cleaning of feline spaces and other areas.
  • Furnish appropriate amounts of food to animals daily.
  • Care for animals as appropriate to their species and temperament.
  • Pay attention to kennel signs regarding special care instructions.
  • Report animal observations to supervisor or medical/behavior staff.
  • Ensure that animals have appropriate bedding daily.
  • Perform custodial duties where and when required.
  • Follow standardized processes in use of equipment and cleaning materials/chemicals.
  • Consistency in following standard operating procedures.
  • Appropriate and humane animal handling
  • Follow safety and hazard procedures.
  • Other duties as assigned.

Minimum requirements

  • Must be cat-savvy.
  • Must be 18 years of age.
  • Must be able to read sufficiently to understand chemical warning labels and kennel cards
  • Must have good attention to detail.
  • Must have good oral and written communication skills.

Abilities required

  • Must be able to lift 50lbs.

To apply

Please send resume and cover letter to Colleen Benson at cbenson@indyhumane.org.


Veterinary Technician / Assistant (Full-time)

Job summary

Position is responsible for assisting our veterinarians in shelter medicine duties including performing PEs, heartworm and FeLV tests, preparing vaccines, restraint and prescribing heartworm prevention, flea prevention and deworming. Good client communications skills are a must.

Summary of essential job functions

  • Ensuring that animals arriving at the shelter receive a thorough initial physical exam and that vaccination and other medical protocols are followed consistently.
  • Monitoring the health of the animals during medical rounds each day, and alerting the veterinarian or supervisor of any urgent care needs.
  • Medicating animals daily, obtaining samples & running diagnostics, wound care, performing venipuncture and lab tests, rehabilitation, critical care, surgical assistance, taking radiographs, administering vaccines, inserting microchips, restraining animals, etc.
  • Performing euthanasia as needed, returning phone calls for patrons requesting appointments for low-cost euthanasia services.
  • Creating and maintaining detailed computer records for each animal that is handled. Reviewing medical records and following protocols to see what animals need related to their care and that they continue to move through the adoption system.
  • Prepping & recovering animals from surgery, restocking, cleaning, & maintaining the surgery area as assigned
  • Treating all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance
  • Communicate and interact professionally and collaboratively with management, medical, animal care, customer service and volunteer staff.
  • Communicate professionally with patrons at the intake door, this includes those surrendering, those seeking information or resources, those who have lost or found a pet, those dropping off donations, etc.
  • Demonstrate low-stress animal handling skills.
  • Communicate and follow safety and hazard procedures.

Minimum requirements

  • Graduate of Veterinary Technology or Assistant program or possess vet tech experience
  • Ability to multi-task under pressure and work efficiently and effectively under time constraints.
  • Ability to identify problems or patient conditions (medical and behavioral) that need to be brought to the attention of  DVM.
  • Strong knowledge of diseases and illnesses common to dogs and cats.
  • Strong technical skills pertaining to venipuncture & lab procedures, physical exam, etc.
  • Good animal handling skills and knowledge of low-stress handling and animal behavior a must.  Experience restraining dogs and cats of various sizes and backgrounds preferred
  • Comfortable with web-based programs,  proficiency in Microsoft Windows programs and electronic communication,  knowledge of Petpoint a plus.
  • Great interpersonal, communication, and time management skills essential.
  • Ability and initiative, working with minimal supervision and direction.
  • Ability to read, write and understand English required.  Spanish is a plus.
  • Ability to learn and follow protocols consistently, adapt to a constantly changing environment, and problem-solve.  Must have a strong attention to detail
  • Commitment to treating people and animals with respect, contributing to an effective team, and fostering public relations that benefit the shelter and its programs..
  • Possess a valid Indiana Driver’s License

Abilities required

  • Must be able to lift 50 pounds
  • Must be able to walk, stand and lift for extended periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply

Please send resume and cover letter to Kristen McGuire at kmcguire@indyhumane.org.


Adoption Counselor / Customer Experience Representative (Full-time)

 

Now seeking people-lovers for a position as an Adoption Counselor at IndyHumane!

As an Adoption Counselor and a member of the customer experience team, you will:

  • Match perspective pet owners with adoptable pets based on the policies, procedures, beliefs, and mission of the organization
  • Smile!
  • Answer questions regarding pet care, surrendering a pet, lost & found pets, sick & injured animals, etc.
  • Educate patrons about retail items, behavior training, declawing, and much more
  • Promote positive outcomes, forever homes, and happy tails!

Responsibilities:

  • Consult with potential adopters, answer questions, provide education
  • Patiently resolve conflict, maintaining a positive attitude at all times
  • Maintain a high-level of accuracy and record keeping, including money handling
  • Respond to phone calls, emails, and other inquiries
  • Interact professionally with patrons, donors, volunteers, and other staff

Requirements:

  • Must be 18 years old with a high school diploma or equivalent (some post-high school education is preferred)
  • Customer service experience required, must love people!
  • Computer & money-handling skills
  • Interest & heart for Animal Welfare
  • Conflict resolution skills, calm under pressure, and positive attitude a must
  • Bi-lingual/Spanish language skills a preferred

Pay:

Position is hourly and includes pet wellness benefits and other discounts!

Schedule:

Must have weekend availability, Friday-Sunday are peak adoption times.

Other details:

A background check and drug test will be required of selected candidate.

To apply:

Email your resume to kmcguire@indyhumane.org.


Special Events Intern

The intern will be supporting the Special Events Manager in preparation for IndyHumane’s fundraising and community-focused events.

Successful candidate will demonstrate:

  • Accuracy and attention to detail
  • Flexibility and effective task management
  • Project management skills
  • Ability to effectively communicate with people
  • Ability to prioritize and work effectively as a member of the team
  • Excellent written, oral, and analytical skills
  • Proficient in Microsoft computer applications (Word, Excel, Publisher, Outlook etc.)
  • Willingness to learn additional applications as needed (Salesforce, TeamRaiser, etc.)
  • Sensitivity to confidential information
  • Commitment to the mission of the Humane Society of Indianapolis
  • High energy level and takes initiative in a fast-paced environment

Duties include:

  • Assist with event coordination to ensure goals and timelines are met. (Some lifting will be required.)
  • Communicate clearly with staff, donors, sponsors, vendors, volunteers, and event guests.
  • Manage database information and ensure its accuracy.
  • Write event promotional pieces, sponsor/vendor and volunteer communications, website updates, and newsletter articles.
  • Develop a working knowledge of HSI’s operation, mission, and strategic plan and represent the organization to the community.
  • Provide support as needed for gift entry, research, and gift acknowledgment activities.
  • Perform other duties and special projects, as assigned.

Other details:
Internship is approximately 15-20 hours per week. The hours are flexible, and will include occasional evening or weekend meetings. The position is unpaid.

To apply:
Please submit cover letter, resume and references to sstolen@indyhumane.org with the subject line: Special Events Internship.


Mobile Adoptions Intern

The intern will be supporting the PAW Coordinator and Director of Customer Experience in preparation for IndyHumane’s Mobile Adoption, cuddle time, and educational events within the community.

Successful candidate will demonstrate:

  • Accuracy and attention to detail
  • Flexibility and effective task management
  • Project management skills
  • Ability to effectively communicate with people
  • Ability to prioritize and work effectively as a member of the team
  • Excellent written, oral, and analytical skills
  • Proficient in Microsoft computer applications (Word, Excel, Publisher, Outlook etc.)
  • Willingness to learn additional applications as needed (PetPoint, Google Calendar, Square, etc.)
  • Sensitivity to confidential information
  • Commitment to the mission of the Humane Society of Indianapolis
  • High energy level and takes initiative in a fast-paced environment

Duties include:

  • Assist with event coordination to ensure goals and timelines are met.
  • Load/Unload, Set-up/Tear-down of events.
  • Communicate clearly with staff, donors, sponsors, vendors, volunteers, and event patrons.
  • Manage database information and ensure its accuracy..
  • Develop a working knowledge of HSI’s operation, mission, and strategic plan and represent the organization to the community.
  • Provide support and creativity for events and manage events as needed.
  • Perform other duties and special projects, as assigned.

Other details:
Internship is approximately 15-20 hours per week. The hours are dependent on events and office time, and will include occasional evening or weekend meetings. The position is unpaid.

To apply:
Please submit cover letter and resume to kmcguire@indyhumane.org with the subject Line: Mobile Adoptions Internship

Retail Management Intern

The intern will be supporting the Director of Customer Experience with retail sales in the adoption lobby, customer service and general patron experience.

Successful candidate will demonstrate:

  • Accuracy and attention to detail
  • Flexibility and effective task management
  • Ability to effectively communicate with people
  • Ability to prioritize and work effectively as a member of the team
  • Excellent written, oral, and analytical skills
  • Proficient in Microsoft computer applications (Word, Excel, Publisher, Outlook etc.)
  • Willingness to learn additional applications as needed (PetPoint, Square etc.)
  • Sensitivity to confidential information
  • Commitment to the mission of the Humane Society of Indianapolis
  • High energy level and takes initiative in a fast-paced environment

Duties include:

  • Assist with inventory to ensure goals and timelines are met. (Some lifting will be required.)
  • Assist with sales and service during business hours
  • Communicate clearly with staff, donors, vendors, volunteers, and shelter patrons.
  • Manage daily sales and KPI.
  • Develop a working knowledge of HSI’s operation, mission, and strategic plan and represent the organization to the community.
  • Assist in the management of team focus on sales and sales goals.
  • Create special sales days and other initiatives within department to drive sales from idea to implementation.
  • Perform other duties and special projects, as assigned.

Other details:
Internship is approximately 15-20 hours per week. The hours are flexible with a focus on Saturday and Sunday. The position is unpaid.

To apply:
Please submit cover letter and resume to kmcguire@indyhumane.org with the subject line: Retail Management Internship.


IndyHumane’s Animal Welfare Center on the West Side is accepting resumes for the following positions:

There are currently no open positions at the AWC.