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Customer Service Representative

Position is responsible for consulting with Potential Adopters of animals consistent with IndyHumane policies and procedures while upholding the IndyHumane mission. Primary focus will be on the preapproval applications or general adoption applications and finalizing adoption paperwork. Position is accountable for accurate paperwork and record-keeping for all pet adoptions. As part of the Customer Service and Adoptions Team, you must interact with patrons, coworkers, community service workers, and volunteers professionally and with exceptional Customer Service skills. Other tasks include, but are not limited to, owner surrender & animal intake, post-adopt follow up, building our retail sales, microchip investigation, and lost & found reporting. Based on job requirements, you must be able to multi-task in a manner to be able to best serve our patrons and our animals. Your communication skills should extend from in-person interaction to electronic mediums (ie phone calls, emailing, scheduling systems.) Position must believe in the IndyHumane mission: to improve animal welfare in central Indiana while serving the Indianapolis community. Position must be able to communicate and be knowledgeable of municipal laws and ordinances and fundraising aspects of IndyHumane. Position is expected to work safely and professionally with the primary goal of doing what is in the best interest of the animals in our care.

Compensation: $16.50/ hour

View a full description for the position: Customer Service Representative

To apply email Cover Letter and Resume to: bellison@indyhumane.org